FAQ

FAQ

Find answers to our most frequently asked questions below. If you have a question not answered here, please contact us here or call us at 1-800-CHRISTMAS (247-4786). We're happy to help!

Q: How soon after ordering will my order be shipped?
A: Orders typically ship within 3-5 business days of order placement depending on order size. For orders received during our peak shipping months of August and September, shipping times may be 1-2 weeks.

Q: Is there a minimum order?
A: No

Q: Can I request colors that aren’t in your current selection?
A: Yes, MOQ for custom colors starts at 50 cases

Q: Is your shatterproof UV Resistant?
A: All solid color shatterproof is UV Resistant any items with glitter or full glitter are not UV resistant but they are weather resistant.

Q: Can I mix and match color cases?
A: We cannot break cases each case is 1 color.

Q: Do you offer free shipping?
A: We do not offer free shipping for wholesale orders.

Q: Can I get Christmas dating?
A: Due to our lender agreement we no longer offer Christmas dating.

Q: When will my discount be applied?
A: Discounts will be applied after order has been submitted, Customer Service will apply discount and send a new order confirmation.

Q: Can I return broken items?
A: No, but please refer to our Terms page for details on reporting damaged goods.

Q: Can I switch cap colors?
A: No all standard products are sold as is.

Q: Do you still carry Hummel’s on Silk?
A: No, we no longer carry the licensing for this item.

Q: Can I buy dated Santa’s / Master’s on Silk from previous years?
A: No we do not currently sell dated items from previous years.

Q: Do you ship internationally?
A: Yes.

Q: Can you ship to my PO Box?
A: We do not ship to PO Boxes.

Q: Do you carry larger sizes?
A: largest size in glass currently is 3 ¼” & shatterproof 12”

Q: Can I go to the New Mexico factory and place my order direct?
A: No, all orders must be coordinated thru our customer service team but you can pick your order up direct from the factory if you’d like.

Q: How Many ornaments do I need to decorate my tree?
A: See below.

Tree Height  Suggested Number of Ornaments
2 Ft. 40 to 60 1.25" ornaments
3 Ft. 60 to 80 1.25" - 2" ornaments
4.5 Ft. 120 ornaments of different sizes from 1.25" - 2"
7.5 - 8.5 Ft. 300 ornaments of different sizes from 2" - 3.25"
9.5 - 12 Ft. 450 ornaments of different sizes from 2.75" - 4"
14 Ft. 650 ornaments of different sizes from 2.75" - 4"

 

If you have a question not answered here, please contact us here or call us at 1-800-CHRISTMAS (247-4786). We're happy to help!